OUR CUSTOMERS OFTEN ASK

TOP FREQUENTLY ASKED QUESTIONS

I saw a product on your Social Media pages but I couldn't find it !

In Pleasinghouse, we are using a customer centric approach where we allow our customers to request new products. Once we reach 50 requests per product, we order it in bulk from the manufacturers to get the best price for our customers. 

Please take a few moments to request the product through our product request page

We will get back to you as soon as the product is available on our store. 

Thank you!

I want a refund, how can I proceed ?
We are very sorry to hear that. Please go through our Orders Resolution Center in your account dashboard (My Account > Orders Resolution Center).
We will get back to you as soon as possible.
I didn't receive the order, what should I do ?

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I can't find my question on the this FAQ, what should I do ?

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YOUR QUESTION MAY HAVE ALREADY BEEN ASKED

FREQUENTLY ASKED QUESTIONS (FAQs)

Please check our FAQs page first.

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CONTACT US FOR ANY OTHER QUESTIONS

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For any inquiries about orders, please go through our Orders Resolution Center in your account dashboard (My Account > Orders Resolution Center).
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We will answer all your questions within 24 hours.
Monday to Friday from 09:00 to 17:00 (EST)